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General Questions

What services do you offer?

We offer a wide range of printing services, including business cards, flyers, brochures, banners, posters, custom T-shirts, mugs, stationery, and more.

How do I place an order?

You can place an order directly through our website by selecting your desired product, uploading your design, choosing specifications, and making payment.

Can I get a custom quote for bulk orders?

Yes! If you need a large quantity, contact us with your requirements, and we will provide a custom quote.

Do you provide design assistance?

Yes, we offer professional design services if you need help creating or adjusting your design before printing.

Ordering & Payment

What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, and other secure payment options.

Can I modify or cancel my order after placing it?

Modifications or cancellations may be impossible once an order is in production. Please contact us immediately if you need changes.

Do you offer discounts for bulk printing?

Yes, we provide special pricing for bulk orders. Contact us for details.

Is there a minimum order quantity?

It depends on the product. Some items have no minimum order requirement, while others may have a small minimum quantity.

Design & Printing

What file formats do you accept for printing?

We accept PDF, and CRD formats. High-resolution files are recommended.

Do you offer design templates for printing?

Yes, we provide templates for various products to ensure correct dimensions and layouts.

Can I request a sample before placing a large order?

Yes, we can provide a sample at an additional cost. Contact us for details.

Shipping & Delivery

How long does it take to receive my order?

Delivery times vary depending on the product and location. Standard orders typically take 3-5 business days.

What shipping options do you offer?

We offer standard and express shipping options across India.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.

Do you provide international shipping?

Currently, we only ship within India. However, we may introduce international shipping soon.

Returns & Refunds

What if my printed product has an error or defect?

If your product has a printing defect or damage, contact us within 2 days with images, and we will offer a reprint or refund.

How do I request a refund or reprint?

Email us with your order details and issue description. Our team will review and provide a solution.

Do you accept returns for custom-printed products?

Since all products are custom-made, we do not accept returns unless there is a printing error.

Who covers the shipping cost for returns?

If the issue is on our end, we will cover the return shipping cost.

Customer Support

How can I contact customer support?

You can reach us via email at contact@neoahf.in or call us at +91 8376035388.

What are your business hours?

Our support team is available from 10 AM - 7 PM, Monday to Saturday.

Can I reorder a previous design easily?

Yes, your past orders are saved in your account, and you can reorder with a single click.