Effective Date: 01/04/2025

At Neoahf Printing, we strive to provide high-quality printing services and ensure customer satisfaction. If you are not completely satisfied with your order, please review our refund and return policy below.

1. Eligibility for Refunds and Returns

We accept refunds or reprints under the following conditions:

  • Defective or Damaged Products: If you receive a damaged or defective product due to a printing error or shipping damage.

  • Incorrect Order: If the product received does not match the specifications you provided.

  • Printing Errors: If there is a mistake in printing that differs from the approved design.

Please note: We do not accept returns or refunds for customer errors, such as incorrect file uploads or typos in the design submitted.

2. Requesting a Refund or Reprint

To request a refund or reprint, please follow these steps:

  1. Contact our support team within 2 days of receiving your order.

  2. Provide your order number and a clear description of the issue.

  3. Attach photos of the defective or incorrect product as proof.

  4. Our team will review your request and respond within 2 business days.

3. Refund or Reprint Process

  • If your request is approved, we will offer either a full refund or a free reprint of your order.

  • Refunds will be processed to the original payment method within 7 business days.

  • If a reprint is chosen, the corrected product will be shipped at no additional cost.

4. Non-Refundable Items

We do not offer refunds or returns for:

  • Custom-made products with no printing errors.

  • Orders where incorrect details were provided by the customer.

  • Digital products or downloadable files.

5. Shipping Costs

  • If the return is due to a defect or error on our part, we will cover the shipping costs.

  • If the return is due to customer error, shipping fees will not be refunded.

6. Contact Us

For any refund or return inquiries, please reach out to us:

  • Email: contact@neoahf.in

  • Phone: 8376035388

  • Address: 92/a, Prateek Market, Munirka, Delhi-110067, IN

By placing an order on our website, you agree to the terms of this Refund and Return Policy.